Every order comes with a quick start guide and an instruction manual to show you step by step how to get the most out of it :) Although it's easy to use, there are many useful ways to use your device that we cover in the manual.

We offer a 1 year warranty and comes with a user’s manual, and a 30-day, money-back guarantee. Additionally, we offer technical support if you ever have questions about the device.

This type of therapy has been used for decades by veterinarians and proven to be one of the safest natural alternatives. We do go over the correct way to use your device to ensure the best results possible in the safest way,

We recently changed our name to Helio Pet , everything is the same, same products, same quality, same team - but we changed the name to better represent the business and to be more unique :) Just thought we would let you know!

Yes, sometimes choosing a time that the pet is generally relaxed can help, such as after eating. We typically notice pets become used to their helpful sessions and tend to enjoy it, which makes it easier!

This type of therapy has been proven to help reduce the pain while simultaneously healing the area by increasing circulation and increasing ATP.

It can take between three days and three weeks to feel a change for the better based on current age and condition. Based on our experience, some can see an early difference after the first few sessions, others will need longer help and can be several weeks. In the user guide, there are specific instructions for every type of treatment to help get the most out of your device.

We ship very quickly from Phoenix, Arizona. We process your order in 24 hours on business days Mon-Friday. Orders will ship by 10am. Then delivery will range by location and chosen shipping method. Typically takes 2-6 business days for delivery. This depends on your location.

Yes, we ship to all P.O, A.P.O, and F.P.O boxes. We are also able to ship to addresses in the UK. We are currently unable to ship to addresses in the EU, but hope to be able to do that again soon.

We offer a 1 year warranty and comes with a user’s manual, and a 30-day, money-back guarantee. Additionally, we offer technical support if you ever have questions about the device. Full policy can be read here.

Yes but please contact us asap :) We Ship very quickly so please message us through chat on the bottom right!

We ship from Phoenix, Arizona!