Return & Refund Policy

We proudly stand behind our products by offering 30-days money back guarantee and full 1 year replacement guarantee on any parts or devices! :)

If you would like to return the device, please start by contacting us at Support@trypainmedic.com Upon receiving the package, we inspect the item(s) returned:

• For All Un-opened, factory sealed items, we issue full 100% refund to your original payment method after full inspection of the item to ensure it was unopened.
• For All opened and used devices, we offer a refund less 15% disposal and service fee to your original payment method.
• If you have misplaced a charger or need any replacement to your device due to technical issues, please contact us Support@trypainmedic.com 
• We provide full 1 year replacement guarantee on any parts or devices. 
• We strive to provide the highest satisfaction among our customers!